Work for Humans has always been about designing with the employee in mind, but many designers mistakenly focus on objects rather than the actions those objects should create. This leads to falling back on traditional roles and routines when there is actually more choice out there. Inspired by the power of designing for action instead of things, WFH connected with Stephanie Goia and Melanie Kahl—two design strategists dedicated to human-centered organizational design. Together, they’re creating a pattern language library, offering a resource that encourages more choice and innovation to all designers.

In this episode, Dart, Stephanie, and Melanie discuss:
- Human-centered organizational design practice
- Pattern language in design
- Designing for verbs instead of things
- What is designable and what isn’t
- 5 key categories of pattern language
- Design lessons from education and biological systems
- Holding spaces for participatory design
- And other topics…

Stephanie Goia is a partner and lead design strategist at Future Work Design, a firm dedicated to transforming workplaces through innovative design. With over 15 years of experience in consulting and education, she specializes in organizational design and human-centered practices. Stephanie also serves as the Lab Director of EitherOrg and as an Executive MBA instructor at the University of Oregon, where she furthers her commitment to participatory design and systemic change.

Melanie Kahl is an innovation leader and strategist with over 15 years of experience designing programs and spaces that foster human flourishing. She previously launched Meta's first Community-in-Residence program and led projects with global organizations like the Gates Foundation and USAID. Melanie holds a degree from Northwestern University and is an adjunct professor at the School of Visual Arts and the Copenhagen Institute of Interaction Design.

Resources mentioned:
Seeing Like a State, by James Scott: https://www.amazon.com/Seeing-like-State-Certain-Condition/dp/0300078153
A Pattern Language, by Christopher Alexander: https://www.amazon.com/Pattern-Language-Buildings-Construction-Environmental/dp/0195019199
Dark Matter Labs: https://darkmatterlabs.org/
The Edge of the Sea, by Rachel Carson: https://www.amazon.com/Edge-Sea-Rachel-Carson/dp/0395924960

Connect with Stephanie & Melanie:
www.futurework.design
www.eitherorg.org
Stephanie LinkedIn: https://www.linkedin.com/in/stephaniegioia/
www.MelanieKahl.com
Melanie’s Instagram: @melanie_kahl
Melanie’s X: @melaniekahl

Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.